Terms and Conditions

By purchasing at Nature Harvest Floral, you are agreeable to the following terms and conditions.

We reserves all rights to accept or decline any purchase made by anyone or corporation.

We reserves all rights to amend its terms and condition at any time, without prior notice.

As flowers are seasonal items, it may subject to availability.

Images

Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors or devices, colours of product may also appear different to show on the site.

When Placing Orders

We will only accept your orders if it's at least 72hours (3 days) in advance. This is to ensure that we can get the desired flowers and other materials ready.

For Urgent orders please contact +65 97729322.

 

Orders for plants

For ordering of plants, will be 1 week in advance.(subject to availability of the plant)

 

Orders for Weddings

Order must be made at least 2 weeks before your Wedding day, so that we have sufficient time to prepare.

 

Self Collection time

Self collection timing will be: 

 

Monday                            Closed                                              

Tuesday to Thursday       8am to 3pm                                                

Friday to Sunday              8am to 5pm

 

Delivery

Nature Harvest floral deliver island wide every day, unless otherwise stated.

Our delivery personnel will only wait up to a maximum of 10 minutes, if there is no one answering we will be leaving the flowers with receptionist or at the door step. We will take a picture to ensure that the delivery is successful.

We will not be responsible for any loss or damaged of the item from that point onwards.

 

Delivery Restricted areas

- Offshore islands (only for special request or events )(subject to availability)

- MINDEF / SAF / CAMP SITES / AIRBASES*

- All ports*

- All airports*

- School Compound*

*Exceptions such as delivering to pick-up points from the listed locations above is allowed.

 

Delivery Time Slot

Various factor such as heavy traffic can cause slight delay. But we will do our best to accommodate to your preferred timings. 

Delivery timing will differ for peak seasons. Especially festive seasons.

  • Deliver in the morning

 9am to 12pm                            $20

  • Deliver in the afternoon

1pm to 6pm                               $20

  • Deliver at night

7pm to 10pm                             $20

 

 

Unsuccessful delivery

It is customer’s responsibility to ensure that the receiver will be at the delivery address on the date and time you stated during the order confirmation.

Any redirection or redelivery will be made within next 24 hours with an additional surcharge of $10.

 

Payment Type

Prices are all in SGD.

Full payment must be made for order to be confirmed.

An invoice will be issued once order is fully paid.

 

We accept:

PAYNOW

DBS PAYLAH!

-  NETS

-  CASH

 

Refund Policy

Nature Harvest Floral have the own rights to accept or decline a refund request depending on situations.  

- Full refund of Cancellation made 3 days in advance, with reference delivery date. However 10% of the full amount will be deducted, when the amount is more than $100. Otherwise it will be a $10 cancellation charge.

- For Cancellation made 2 days in advance, with reference delivery date. A 50% refund will be returned.

- No refund will be returned if Cancellation is made within 48hours before delivery date and time.

- No refund or exchange of items collected by customers upon collection, if you received the wrong order please do contact us immediately and attach a photo. We will get back to you as soon as possible.

 Ⓒ 2020 by
Nature Harvest Floral & Landscape